FREQUENTLY ASKED QUESTIONS

ORDERING

How do I track my order?
Tracking is automated and sent when the order is collected to all those parties included in our customer profile. If additional people are needed to be added or the tracking was never received, kindly contact customerservice@statpacks.com

How do I cancel an order?
Please contact Customer Service (customerservice@statpacks.com).

Why do I need a prescription to purchase some products?
Please contact Customer Service (customerservice@statpacks.com).

What if the product is out of stock when I place my order?
Please contact Customer Service (customerservice@statpacks.com).

BUSINESS

How do I become a distributor?
Contact customer service for a distributor application. Fill out, return and expect a call within 2-3 business days.

How do I locate a Domestic or International Distributor?
Contact Customer Service for a complete list of partners in the USA and abroad.Feedback/Complaints – Please forward suggestions, criticisms and complaints to atepper@statpacks.com. Expect a response within one business day.

Does SP™ private label any products?
Yes, we can provide custom labels, artwork, etc. Contact customer service at customerservice@statpacks.com for further details.

What about International or larger volume orders?
We strongly recommend contacting us at customerservice@statpacks.com.

How do I request a quote?
Please send your list of specific items and your address to customerservice@statpacks.com and expect a quote within 1-2 business days.

MISCELLANEOUS

What are the Cleaning Guidelines for my gear?
See Cleaning Guidelines below.

How do I request an evaluation of my gear?
Can be organized directly or via your preferred distributor party by contacting customerservice@statpacks.com (See further details below).

What about customization like patches and embroidery?
We offer both at nominal expense. Contact customerservice@statpacks.com with you request.

WARRANTY

What’s your Warranty Policy?
Please see our WARRANTY page.

RETURNS

What is your return policy?
If you are not completely satisfied with your purchase, you may return it for a full refund. We only ask that the item(s) be returned in 100% resalable condition preferably with tags and packaging in/around 30 days from the original ship date. The process is simple. Please contact Customer Service at 435.627.2265 or customerservice@statpacks for an RMA. Print and include in the return box so we can catalog correctly upon receipt and provide a speedy refund.

What if the product is damaged in delivery?
Please contact Customer Service (customerservice@statpacks.com).

What if the product is defective?
Please contact Customer Service (customerservice@statpacks.com).

How are exchanges and returns handled?
Provided the items are in 100% resell-able condition, we are very liberal in this regard.

SHIPPING

What shipping carriers do you use?
UPS and USPS

When do we ship?
Usually less than 24 hours of receiving an order.

CUSTOMER SERVICE

How do I contact Customer Service?
(customerservice@statpacks.com)

What if there is a misprint on your web site?
Please contact Customer Service (customerservice@statpacks.com).