FREQUENTLY ASKED QUESTIONS
[/et_pb_text][et_pb_divider _builder_version=”4.14.4″ _module_preset=”default” theme_builder_area=”post_content” color=”#000000″ hover_enabled=”0″ sticky_enabled=”0″][/et_pb_divider][/et_pb_column][/et_pb_row][et_pb_row _builder_version=”4.14.4″ _module_preset=”default” column_structure=”1_2,1_2″ theme_builder_area=”post_content” custom_padding=”0px||||false|false” hover_enabled=”0″ sticky_enabled=”0″][et_pb_column _builder_version=”4.14.4″ _module_preset=”default” type=”1_2″ theme_builder_area=”post_content”][et_pb_text _builder_version=”4.14.4″ _module_preset=”default” theme_builder_area=”post_content” hover_enabled=”0″ sticky_enabled=”0″ header_font_size=”42px” custom_margin=”||0px||false|false”]ORDERING
[/et_pb_text][et_pb_text _builder_version=”4.14.4″ _module_preset=”default” theme_builder_area=”post_content” hover_enabled=”0″ sticky_enabled=”0″]How do I track my order? Tracking is automated and sent when the order is collected to all those parties included in our customer profile. If additional people are needed to be added or the tracking was never received, kindly contact customerservice@statpacks.com How do I cancel an order? Please contact Customer Service (customerservice@statpacks.com). Why do I need a prescription to purchase some products? Please contact Customer Service (customerservice@statpacks.com). What if the product is out of stock when I place my order? Please contact Customer Service (customerservice@statpacks.com).[/et_pb_text][et_pb_divider _builder_version=”4.14.4″ _module_preset=”default” theme_builder_area=”post_content” color=”#000000″ hover_enabled=”0″ sticky_enabled=”0″ custom_margin=”20px||10px||false|false”][/et_pb_divider][et_pb_text _builder_version=”4.14.4″ _module_preset=”default” theme_builder_area=”post_content” hover_enabled=”0″ sticky_enabled=”0″ header_font_size=”42px” custom_margin=”||0px||false|false”]BUSINESS
[/et_pb_text][et_pb_text _builder_version=”4.14.4″ _module_preset=”default” theme_builder_area=”post_content” hover_enabled=”0″ sticky_enabled=”0″]How do I become a distributor?
Contact customer service for a distributor application. Fill out, return and expect a call within 2-3 business days.
How do I locate a Domestic or International Distributor?
Contact Customer Service for a complete list of partners in the USA and abroad.Feedback/Complaints – Please forward suggestions, criticisms and complaints to atepper@statpacks.com. Expect a response within one business day.
Does SP™ private label any products?
Yes, we can provide custom labels, artwork, etc. Contact customer service at customerservice@statpacks.com for further details.
What about International or larger volume orders?
We strongly recommend contacting us at customerservice@statpacks.com.
How do I request a quote?
Please send your list of specific items and your address to customerservice@statpacks.com and expect a quote within 1-2 business days.
MISCELLANEOUS
[/et_pb_text][et_pb_text _builder_version=”4.14.4″ _module_preset=”default” theme_builder_area=”post_content” hover_enabled=”0″ sticky_enabled=”0″]What are the Cleaning Guidelines for my gear?
See Cleaning Guidelines below.
How do I request an evaluation of my gear?
Can be organized directly or via your preferred distributor party by contacting customerservice@statpacks.com (See further details below).
What about customization like patches and embroidery?
We offer both at nominal expense. Contact customerservice@statpacks.com with you request.
WARRANTY
[/et_pb_text][et_pb_text _builder_version=”4.14.4″ _module_preset=”default” theme_builder_area=”post_content” hover_enabled=”0″ sticky_enabled=”0″]What’s your Warranty Policy?
Please see our WARRANTY page.
RETURNS
[/et_pb_text][et_pb_text _builder_version=”4.14.4″ _module_preset=”default” theme_builder_area=”post_content” hover_enabled=”0″ sticky_enabled=”0″]What is your return policy?
If you are not completely satisfied with your purchase, you may return it for a full refund. We only ask that the item(s) be returned in 100% resalable condition preferably with tags and packaging in/around 30 days from the original ship date. The process is simple. Please contact Customer Service at 435.627.2265 or customerservice@statpacks for an RMA. Print and include in the return box so we can catalog correctly upon receipt and provide a speedy refund.
What if the product is damaged in delivery?
Please contact Customer Service (customerservice@statpacks.com).
What if the product is defective?
Please contact Customer Service (customerservice@statpacks.com).
How are exchanges and returns handled?
Provided the items are in 100% resell-able condition, we are very liberal in this regard.
SHIPPING
[/et_pb_text][et_pb_text _builder_version=”4.14.4″ _module_preset=”default” theme_builder_area=”post_content” hover_enabled=”0″ sticky_enabled=”0″]What shipping carriers do you use?
UPS and USPS
When do we ship?
Usually less than 24 hours of receiving an order.
CUSTOMER SERVICE
[/et_pb_text][et_pb_text _builder_version=”4.14.4″ _module_preset=”default” theme_builder_area=”post_content” hover_enabled=”0″ sticky_enabled=”0″]How do I contact Customer Service?
(customerservice@statpacks.com)
What if there is a misprint on your web site?
Please contact Customer Service (customerservice@statpacks.com).