Built to Perform. Backed for the Long Haul.
At STATPACKS, we design and manufacture gear to meet the toughest demands of the field. Every stitch, zipper, and module is built with mission-critical performance in mind — and we stand behind that. If something goes wrong, we make it right. No red tape. No guesswork. Just support that works as hard as you do.
Our Warranty Promise
Built to perform. Designed to last. Every STATPACKS product is guaranteed for its full useful life. If a manufacturing defect arises, we’ll repair it whenever possible — and if not, we’ll make it right. Because your trust in what you carry is part of what we build.
We don’t just warranty our gear. We stand for what it represents.
How to Submit a Repair Request
Follow the simple steps below to start the process:
Step 1: Take Photos
For each issue, include two photos: (1) A close-up of the damaged area and (2) a full view of the pack for identification
Step 2: Submit the Form
Use the Warranty/RMA Request Form below to upload your photos and provide your contact info. We’ll typically respond within 24–48 hours with a repair plan.
Step 3: Sanitize Your Pack
For the safety of our repair crew, please clean and sanitize the pack before sending it back.
Step 4: Send It In
Shipping the product to us is your responsibility. We’ll complete most repairs within 5 business days and cover the cost of return shipping.
Warranty/RMA Request Form
Please complete the form below and upload photos of your gear. Our team will review your request and follow up with next steps within 1–2 business days. If you have any trouble submitting, you can email us directly at customerservice@statpacks.com.